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    • Level 24-02, CapitaGreen, 138 Market Street, Singapore 048946

    Frequently Asked Questions (FAQs)

    How long will it take for my maid to arrive?

    After you have selected your helper, we will begin processing her application. If her documents (such as her passport) are already in order, the work permit application usually takes less than a week for approval.

    Once her work permit is approved, and if no additional processing is required, it typically takes around 2 to 3 weeks to arrange for her arrival.

    If further document processing is necessary (depending on her home country’s requirements and legislation), the timeline extends to approximately 2 months before she can arrive.

    Following her arrival in Singapore, she will need to undergo a medical check-up and may be required to attend the Settling-In Programme (a mandatory course for first-time foreign domestic workers in Singapore) before starting work.

    She must also pass her medical examination and have her work permit issued within 14 days of her arrival.

    At Equitas People Partners, we take pride in making the process of hiring a maid as smooth, efficient, and worry-free as possible.

    Before you even meet a helper, our team conducts a first-level pre-interview to assess her communication skills and suitability. This step saves you valuable time by filtering out unfruitful interviews, while also improving the chances of a successful match with the right helper for your household.

    From start to finish, we handle every requirement of the hiring journey: initial interviews and selection, work permit application, security bond and insurance, travel arrangements, medical screening, and training. Our meticulous approach ensures a seamless transition for your helper and full compliance with Singapore’s regulations.

    We also understand that hiring the right maid is not just about paperwork—it’s about finding someone who fits your home and your lifestyle. That is why we focus on thoughtful matching and provide ongoing after-sales support, which is essential for long-term success.

    What sets us apart is our accessibility. Open seven days a week, our team is dedicated to giving you consistent, dependable service. We are always just a WhatsApp message away, ready to assist whenever you need us.

    With Equitas People Partners, you are not only hiring a maid—you are partnering with a trusted agency committed to making your domestic support journey as hassle-free and successful as possible.

    Singapore Citizens, Permanent Residents, and expatriates with valid employment or work passes may apply to hire a Foreign Domestic Worker (FDW), subject to the Ministry of Manpower’s (MOM) approval of the employment reason. Expatriate employers must also provide proof that family members are residing with them when submitting the application.

    To qualify as an employer, you must:

    • Be at least 21 years old.

    • Not be an undischarged bankrupt.

    • Possess the mental capacity to fully understand and carry out your responsibilities as an employer.

    MOM will additionally evaluate your financial ability to hire, support, and provide suitable accommodation for the helper.

    TRY TO REACH YOUR MAID
    Before assuming that your maid has run away, first attempt to contact her. Look around your neighbourhood to check if she has stepped out without informing anyone.

    This can happen occasionally and may create unnecessary stress or misunderstanding.

    CHECK HER BELONGINGS
    See whether her personal items, especially her passport, are still in your home. If these belongings are missing, it is likely that she has left intentionally.

    NOTIFY YOUR MAID AGENCY
    Reach out to your Singapore Maid Agency. They can assist by keeping a lookout in case your maid returns there. The agency may also contact her training centre or family to check if she has left any information regarding her whereabouts.

    LODGE A POLICE REPORT
    If your own efforts do not help you locate her, file a police report. The police can investigate further, including checking if she has departed Singapore or contacting embassies, shelters, hospitals and other relevant institutions to trace her.

    CANCEL HER WORK PERMIT
    If she cannot be found after a few days, you should proceed to cancel her work permit. This will stop levy payments. At that point, she will be considered an overstayer and may face prosecution, which could involve fines, imprisonment, or both, before eventual repatriation.

    Under the Ministry of Manpower (MOM) regulations, work permit holders are not allowed to become pregnant or give birth in Singapore unless they are legally married to a Singapore citizen or permanent resident, and have obtained approval from the authorities.

    Once the employer is aware of the pregnancy, they must notify MOM and terminate the helper’s employment contract.

    In line with MOM requirements, employers must inform the Work Pass Division through MOM’s online portal, providing the following details:

    • Name of the maid

    • Work Permit number

    • Doctor’s letter or medical memo confirming the pregnancy

    • Citizenship of the maid’s spouse (if relevant)

    After this, the maid’s work permit must be cancelled. The employer is responsible for purchasing her air ticket and ensuring that she is repatriated to her home country.

    Failure to comply may result in the forfeiture of the mandatory $5,000 security deposit.

    Since 1 June 2022, employment agencies (EAs) are required to offer employers a refund of at least 50% of the service fees paid, if the employment of a migrant domestic worker (MDW) ends within the first six months. This rule is intended to ensure that EAs take greater responsibility for securing a suitable match between MDWs and employers. The refund arrangement applies to up to three MDWs placed by the same EA with the same employer. If the employment ends within the first six months, the employer may also opt for a replacement MDW instead of a refund, provided the EA offers this option.

    Migrant Domestic Workers (MDWs) whose work permits were issued on or after 1 January 2013 are entitled to a weekly rest day.

    If both employer and MDW mutually agree in writing, the MDW may work on her rest day in exchange for compensation. Compensation can take the form of either:

    • A replacement rest day within the same calendar month, or

    • Additional pay for the day worked.

    From 1 January 2023 onwards, employers must provide at least one rest day each month that cannot be replaced with payment. This day must be taken as an actual rest day. Employers who do not comply with this rule may face enforcement action.

    For the remaining rest days in a month, if the MDW agrees to work, the employer must compensate her with either:

    • At least one day’s wages (this is separate from her basic salary), or

    • A replacement rest day within the same month.

    The formula for calculating one rest day’s pay is:
    Basic salary ÷ 26 = Rest day compensation

    Employers must pay a monthly Migrant Domestic Worker (MDW) levy of S$300 under the standard rate, or S$60 under the concessionary rate. The levy becomes payable from the fifth day after the MDW arrives in Singapore, with the day of arrival counted as the first.

    Levy payments can only be made through GIRO. If the employer does not maintain a valid GIRO account, the Work Permit (WP) will be cancelled. Employers can access their levy bills through the Ministry of Manpower’s (MOM) e-Service portal, under the “Check and Pay Foreign Worker Levy” system, using their SingPass.